Privacy & Cookie Policy

Last updated: April 16, 2025

This Privacy Policy describes how OneBioShop (the “Site”, “we”, “us” or “our”) collects, uses and discloses your personal information when you visit, use our services or make a purchase from us. onebioshop.com (the “Site”) or communicate otherwise modo with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as a user of the Services, whether you are a customer, a website visitor, or other individual whose information we have collected under this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other measures required by applicable law.

How we collect and use your personal information

To provide the Services, we collect and have collected personal information about you over the past 12 months from una variety of sources, as indicated below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set forth below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What personal information we collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we mean information that identifies, relates to, describes, or can essere associated with you. The following sections describe the specific categories and types of personal information that we collect.

Information we collect directly from you

Information you send us directly through our Services may include:

Contact details including name, address, telephone number and email.
Order Information including name, billing address, shipping address, payment confirmation, email address, and phone number.
Account Information including your username, password, security questions, and other information used for account security purposes.
Customer Support Information including information you choose to include in communications with us, such as when you send a message through the Services.

Some features of the Services may require you to provide us directly with certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.

Information we collect about your use

We may also automatically collect certain information about your interaction with the Services (“Usage data”). For this purpose, we may use cookies, pixels and similar technologies (“Cookie”). Usage data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information relating to your interaction with the Services.

Information we obtain from third parties

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

Companies that support our Site and Services, such as Shopify.
Our payment processors who collect payment information (e.g. bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with the products or services you have requested in order to perform our contract with you.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertising, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. See also the following section, Third-party websites and links.

How we use your personal information

Provision of products and services. We use your personal information to provide you with the Services in order to perform our contract with you, including processing your payments, fulfilling your orders, sending you notifications regarding your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account. modo your account, arrange shipping, facilitate returns and exchanges, and other features and functionality related to your account. We may also improve your shopping experience by allowing Shopify to match your account with other Shopify services you may choose to use. In this case, Shopify will treat your information as set forth in its Privacy Policy and Consumer Privacy Policy.
Marketing and advertising We may use your personal information for marketing and promotional purposes, such as to send you marketing, advertising and promotional communications via email, text message or postal mail and to show you advertisements for products or services. This may include using your personal information to better personalize the Services and advertising on our Site and other websites. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products, pursuant to Art. 6 (1) (f) GDPR.
Security and fraud prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you choose to use the Services and register for an account, you are responsible for keeping your account credentials safe. We strongly advise you not to share your username, password, or other login details with anyone else. If you believe your account has been compromised, please contact us immediately. If you are a resident of the EEA, the legal basis for these data processing activities is our legitimate interest in keeping our website safe for you and other customers, pursuant to Art. 6 (1) (f) GDPR.
Communicating with you and improving our service. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interest to essere responsive to you, provide you with effective services and maintain our business relationship with you in accordance with Art. 6 (1) (f) GDPR.

Cookie

Like many websites, we use cookies on our site. For specific information about the cookies we use in connection with running our store with Shopify, see https://www.shopify.com/legal/cookies. We use cookies to operate and improve our Site and Services (including to remember your actions and preferences), to perform analytics and to better understand user interaction with the Services (in our legitimate interest to administer, improve and optimize the Services). We may also allow third parties and service providers to use cookies on our Site to better personalize services, products and advertising on our Site and other websites.

Most browsers automatically accept cookies by default, but you can choose to set your browser to remove or reject cookies through your browser controls. Please note that removing or blocking cookies may have a negative impact on your user experience and may result in the incorrect functioning and unavailability of some Services, including certain general features and functionality. Also, blocking cookies may not completely prevent the modo where we share information with third parties, such as our advertising partners.

Please note that while your browser may allow you to transmit a "do not track" signal, as many websites do, our Site is not designed to respond to such signals. To learn more about "do not track" signals, you can visit http://www.allaboutdnt.com/.

How we disclose your personal information

In certain circumstances, we may disclose your personal information to third parties for contractual fulfillment purposes, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:

with vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, order fulfillment, and shipping).
With business and marketing partners to provide services and market to you. Our business and marketing partners will use your information in accordance with their own privacy policies.
When you direct us, request, or otherwise consent to our disclosure of certain information to third parties, such as to ship products to you or through the use of social media widgets or login credential integrations, with your consent.
With our affiliates or otherwise within our corporate group, in our legitimate interest in running a successful business.
In relation to una commercial transaction, for example una merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable Terms of Service, and to protect or defend the Services, our rights, and the rights of our users or others.

In the last 12 months we have disclosed the following categories of personal data and sensitive personal data about users for the purposes set out above in “How we collect and use your personal information” And “How We Disclose Personal Information”:

Category	Recipient categories
Identifiers such as basic contact information and certain order and account information Categories of personal information listed in the California Customer Records Statute, such as basic contact information and certain order and account information Commercial information, such as order information, purchase information, and customer service information Internet or other similar network activity, such as usage data Geolocation data, such as locations determined by an IP address or other technical measures	Vendors and third parties who perform services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer service partners, and data analytics providers) Business and Marketing Partners Affiliates

Third-party websites and links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of any information found on these sites. Information provided in public or semi-public places, including information shared on third-party social networking platforms, may essere also visible to other users of the Services and/or users of such third-party platforms without limitations relating to their use by us. or by una third party. Our inclusion of such links does not, in and of itself, imply any endorsement of the content on such platforms or their owners or operators, other than as disclosed on the Services.

Children's data

The Services are not intended to essere used by children and we do not knowingly collect any personal information about children. If you are a parent or guardian of a bambino who has provided us with your personal information, you can contact us using the contact details below to request its deletion.

As of the effective date of this Privacy Policy, we are not aware that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under the age of 16.

Security and storage of your information

Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Additionally, any information you send us may not essere secure during transfer We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on several factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your rights

Depending on dove lives, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, they may only apply in certain circumstances, and in some cases, we may refuse your request as permitted by law.

Right of access/knowledge: You may have the right to request access to the personal information we hold about you, including details of how we use and share your information.
Right to erasure: You may have the right to request that we erase the personal information we hold about you.
Right to rectification: You may have the right to request that we correct inaccurate personal information that we hold about you.
Right to portability: you may be entitled to receive una copy of the personal information we hold about you and to request that we transfer it to third parties, in certain circumstances and subject to certain exceptions.
Right to opt-out of sales, sharing or targeted advertising: you may have the right to ask us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered "targeted advertising" as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy opt-out preference signal Control enabled, depending on dove you are, we will automatically treat it as una request for explicit refusal to the “sale” or “sharing” of information for the device and browser you use to visit the Site.
Restriction of processing: you may have the right to ask us to stop or restrict our processing of your personal data.
Revocation of consent: where we rely on consent to process your personal information, you may have the right to withdraw that consent.
Appeal: You may have the right to appeal our decision if we refuse to process your request. You can do this by responding directly to our denial.
Managing communication preferences: We may send you promotional emails, and you can opt out of receiving them at any time by using the unsubscribe option displayed in our emails. If you opt out, we may still send you non-promotional emails, such as those about your account or orders you have placed.

You can exercise any of these rights where indicated on our Site or by contacting us using the details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing una substantial response to the request. In accordance with applicable laws, you may designate an authorized agent to submit requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof that you have authorized the agent to act on your behalf and may need you to verify your identity directly with us. We will respond to your request in modo timely as required by applicable law.

Complaints

If you have any complaints about how we process your personal data, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on dove lives, you may have the right to challenge our decision by contacting us using the details below or lodge your complaint with your local data protection authority. For the EEA, you can find a list of responsible data protection supervisory authorities here.

International users

Please note that we may transfer, store and process your personal information outside of the country in which you live. Your personal data is also processed by staff and third-party service providers and partners in these countries.

If we transfer your personal information outside of Europe, we will rely on recognised transfer mechanisms such as the European Commission's standard contractual clauses or any equivalent contract issued by the relevant UK authority, as applicable, unless the data transfer is to a country which has been determined to provide an adequate level of protection.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call us or email us at info@onebioshop.com or contact us at Via Venezia 3F, Castellammare di Stabia, NA, 80053, IT.

For the purposes of applicable data protection laws and unless explicitly stated otherwise, we are the data controller of your personal data.